Effective Date: June 22, 2025
At Gana Sarathi Old Age Home, we deeply value your support and contributions. Your donations help us provide free shelter, food, medical care, and dignity to elderly residents in need. As a non-profit charitable organization, our operations are funded entirely by voluntary contributions and donations. Therefore, please carefully read our Cancellation and Refund Policy before making a donation.
1. Donations Are Voluntary and Non-Refundable
All donations made through https://ganasarathioldagehome.org/ are treated as voluntary and non-refundable. Once a donation has been processed, we do not offer cancellation, return, or refund of the amount.
2. Exceptions for Duplicate Transactions
In rare cases where:
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A duplicate transaction is identified, or
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An incorrect donation amount has been debited due to technical error
We may consider a refund after verification. To initiate a refund inquiry, please send a written request within 7 days of the transaction to:
📍 Gana Sarathi Old Age Home
Bamunimaidan, Chandmari, Guwahati, Assam
📞 Phone: +91 78961 81966
📧 Email: support@ganasarathioldagehome.org
Please include:
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Donor’s full name
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Transaction ID
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Donation date and amount
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Proof of deduction (e.g., screenshot, bank statement)
Upon verification, valid duplicate payments or incorrect transactions may be refunded to the original payment method within 7–10 working days.
3. Disputes and Chargebacks
We encourage you to contact us directly in case of any dispute. Raising a chargeback through your bank or card issuer without informing us first may delay resolution. We strive to address all genuine concerns with compassion and transparency.
4. Refund of Tax-Exempt Receipts
If you request a refund and have already received a tax exemption certificate (if applicable under Indian Income Tax laws), the certificate will be considered void, and it will be your responsibility to return or cancel it officially.
5. Policy Changes
We reserve the right to modify or update this Cancellation and Refund Policy at any time. The current policy will be posted on our website with the effective date.
If you have questions or require further clarification, please do not hesitate to contact us.